☽CHRISTMAS CUT OFF WAS DECEMBER 5TH MY FRIENDS! PLEASE NOTE THAT ANY KEYCHAINS PLACED NOW WILL SHIP AFTER THE HOLIDAYS STARTING THE LAST WEEK OF DECEMBER 2018☽
Personalized pet pillow keychains make the sweetest gifts ever whether to yourself or a loved one!! Gift it to a pet lover, or to someone who lost their furry loved ones, use it as a keychain, or use it as an ornament on your Christmas tree!
These pillow keychains are printed double sided and measure approximately 2" x 4" (5 cm x 10 cm). Sizes may vary depending on the picture of your pet and proportions etc.
Please send a high quality picture of your pet through Etsy conversations after purchase or prior to placing your order.If you choose the 2 pets on 1 keychain option, both pets must be in one picture and will have 2 pets printed on one pillow keychain. Please do not submit 2 separate pictures as those will not be eligible for keychain production. I will unfortunately not be able to photoshop your pets together or put two separate pillows on one keyring.
VERY IMPORTANT: Backgrounds of pictures will be erased and only your pets picture will be printed on the pillow keychains or ornament. I will not be able to do additional photoshop effects such as making the pictures more vibrant, sharper, focused or into a higher resolution picture. The model keychains in the display photo vary in quality and appearance due to clothing, fur color markings, and high quality of photos provided by the rightful owners. The end result is based on the quality of the picture provided by buyer and identical to what is provided. Buyers are fully responsible for the photos they submit. If you need assistance or an opinion, please don't hesitate to contact me prior to submitting your pet's picture.
These items are handmade and production time is about 1-2 weeks plus delivery time due to high volume of sales. Production time starts from the date your picture is received and not when you place your order so please don't delay in sending your pictures over. It is the buyer's responsibility to provide a picture as soon as possible after order is placed. Rush orders are not available but if you would like to expedite your shipment time once your order is ready to ship, please email me prior to purchase. Merci!
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Proofs are available by request via the notes to seller box during check out for custom designed orders and are provided typically within 2-3 business days of purchase.
Please check your proof for aesthetics, layout, correctness of all spellings, dates, times and addresses. Your order will be printed exactly as approved. Any customer approved mistakes will be unfortunately re-printed at the customer’s expense.
I will gladly replace your order if I'm at fault :) Please send over a picture/s with an email describing error and I will do my best to fix the issue right away. In some cases, items will have to be returned prior to an exchange or refund. Any errors & shortages must be reported within 7 days of receiving item prior to replacement.
Damages that occur during transit are not Red Cloud Studio's responsibility. I will however offer a discount should you need or want to buy a replacement. For piece of mind, please consider purchasing insurance to prevent from enduring any financial loss. Extra insurance protection can be arranged at an extra cost only prior to purchase only. Please email me for rates.
A transaction is complete when tracking shows that an item has shipped. Compensation, or replacements will not be offered for any lost item, returned, or delayed items unless tracking shows absolutely nothing. If you live overseas, tracking is very limited or not available in most cases. Please arrange to upgrade to a service with tracking to avoid any issues prior to purchase.
Red Cloud Studio is located in Mission BC, Canada, and orders ship from both USA and Canada depending on the destination. Delivery time is extra on top of production time.
The following shipping estimates do not include production time:
✔For orders within the USA, please allow 4-5 business days for delivery (with USPS).
✔For Canadian orders please allow 1-2 weeks for delivery with Canada Post
✔For all other international orders, please allow 2-4 weeks for your order to arrive.
Once an item has shipped, arrival times are out of my control so please make sure to plan ahead and as early as possible. I can not take responsibility for an item that shows up later than expected nor can I take responsibility for any time sensitive orders.
Please let me know as soon as possible to avoid any shipping issues. Otherwise, I will ship to the address that was left during check out.
I ship daily using USPS and Canada Post for all domestic and international orders. Type of service depends on the weight and dimensions of the package. If you would like to expedite shipment, please email me to discuss prior to purchase :)
If your order is being returned to Red Cloud Studio as a result of an incorrect address, or an address that wasn't updated with me, there will be a fee of $5 to reship plus the delivery cost. Please note that I use a business mailbox where I am charged for all parcels that are shipped to my mailbox so there will be a fee to reship as a result.
All products are manufactured by Red Cloud Studio. In the rare instance that there is an equipment failure or an emergency, an outside source may be hired to complete the project to avoid any delays!
All current production times are either listed in the item description or under the shipping section and may vary for each item.
Please note that Red Cloud Studio hours are Monday - Friday (not including holidays) 8:30pm to 4:30pm PST. All emails received after outside of these hours are answered the following business day :)
Nov 9, 2018
Birthday gift for a pug lover....who loved the keychain!!
Jun 19, 2018
My sister loved the custom key chain! Shipped right on time :) ! Thank you!!
Jun 12, 2018
I love this key chain SO MUCH!! My daughter is going to be so happy. The workmanship is great!! Thank you so much!