- NOW TAKING PREORDERS FOR AUGUST 2018-
Illustrated pet portrait keychains make the sweetest gifts ever whether to yourself or a loved one. Gift it to a pet lover, or to someone who lost their furry loved ones, use it as a keychain, or use it as an ornament on your Christmas tree!
These pillow keychains are singled sided and measure approximately 2" x 4" (5 cm x 10 cm)
Please send a picture and description/pictures of what you would like your pet to wear in your custom illustration to hello [!at] redcloudstudio.com. These are busts so it will be just your pets face and a portion of the clothing you choose as shown in the sample pictures. You will receive 2 revisions with your proof which will be provided within 5 business days of purchase. Once you approve your proof, your order will ship within 5-7 business days.
These items are hand made and production time is about 2-3 weeks plus delivery time from start to finish so please plan accordingly. It is the buyer's responsibility to provide a picture as soon as possible after order is placed as production time starts from the day your picture is received and approved. Rush orders are not available but if you would like to expedite your shipment time once your order is ready, that can be arranged. Please email to prior to purchase to set up expedited shipping.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Proofs are available by request via the notes to seller box during check out for custom designed orders and are provided typically within 2-3 business days of purchase.
Please check your proof for aesthetics, layout, correctness of all spellings, dates, times and addresses. Your order will be printed exactly as approved. Any customer approved mistakes will be unfortunately re-printed at the customer’s expense.
I will gladly replace your order if I'm at fault :) Please send over a picture/s with an email describing error and I will do my best to fix the issue right away. In some cases, items will have to be returned prior to an exchange or refund. Any errors & shortages must be reported within 7 days of receiving item prior to replacement.
Damages that occur during transit are not Red Cloud Studio's responsibility. I will however offer a discount should you need or want to buy a replacement. For piece of mind, please consider purchasing insurance to prevent from enduring any financial loss. Extra insurance protection can be arranged at an extra cost only prior to purchase only. Please email me for rates.
A transaction is complete when tracking shows that an item has shipped. Compensation, or replacements will not be offered for any lost item, returned, or delayed items unless tracking shows absolutely nothing. If you live overseas, tracking is very limited or not available in most cases. Please arrange to upgrade to a service with tracking to avoid any issues prior to purchase.
Red Cloud Studio is located in Mission BC, Canada, and orders ship from both USA and Canada depending on the destination. Delivery time is extra on top of production time.
The following shipping estimates do not include production time:
✔For orders within the USA, please allow 4-5 business days for delivery (with USPS).
✔For Canadian orders please allow 1-2 weeks for delivery with Canada Post
✔For all other international orders, please allow 2-4 weeks for your order to arrive.
Once an item has shipped, arrival times are out of my control so please make sure to plan ahead and as early as possible. I can not take responsibility for an item that shows up later than expected nor can I take responsibility for any time sensitive orders.
Please let me know as soon as possible to avoid any shipping issues. Otherwise, I will ship to the address that was left during check out.
I ship daily using USPS and Canada Post for all domestic and international orders. Type of service depends on the weight and dimensions of the package. If you would like to expedite shipment, please email me to discuss prior to purchase :)
Any used or customized items may not be returned for a refund or exchange.
All products are manufactured by Red Cloud Studio. In the rare instance that there is an equipment failure or an emergency, an outside source may be hired to complete the project to avoid any delays!
All current production times are either listed in the item description or under the shipping section and may vary for each item.
Please note that Red Cloud Studio hours are Monday - Friday (not including holidays) 8:30pm to 4:30pm PST. All emails received after outside of these hours are answered the following business day :)