Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 2 - 3 weeks
  • North America : 1 - 2 weeks
  • Europe : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

When will I receive my proof?

Proofs are available by request for custom orders and are provided typically within 2-3 business days of purchase. Please leave your request in the notes section during check out as that is the only way you may receive a proof. Each proof is provided with 2 rounds of revisions. Please make sure to leave your correct details in the notes section during check out. If you fail to do so, this may delay your order. Also please check your proof for aesthetics, layout, correctness of all spellings, dates, times and addresses. Your order will be printed exactly as approved. Any customer approved mistakes will be unfortunately re-printed at the customer’s expense.

My order is incorrect and or missing pieces?

I will gladly replace your order if I'm at fault :) Please send over a picture with an email describing error and I will do my best to fix the issue right away. In some cases, error items will have to be returned prior to an exchange or refund. Any errors & shortages must be reported within 7 days of receiving item prior to replacement. Thank you!

Tracking shows shipped & delivered but I don't have my package?

A transaction is complete when tracking shows that an item has shipped. Compensation, or replacements will not be offered for any lost item, returned, or delayed items unless it is our error. If you live overseas, tracking is very limited or not available in most cases. I encourage you to upgrade to a service that gives tracking and peace of mind if this is a concern PRIOR TO PURCHASE. If you don't waived tracking and you feel that your package is lost, a claim must be filed via Etsy for us to resolve the matter. Refunds will not be given on any assumed lost packages until Etsy advises to do so.

When will my order arrive?

Red Cloud Studio is located in ON, Canada but all orders ship from Int'l Falls, Minnesota, USA. For orders within the USA, please allow 4-5 business days for delivery (with USPS) from the day your order ships regardless of what tracking may show as USPS. For international orders, please allow 2-4 weeks for your order to arrive. Once an item has shipped, arrival times are out of my control so please make sure to plan ahead and as early as possible. I'm not responsible for an item that shows up later than expected nor can I take responsibility for any time sensitive orders. Your deadlines are your responsibility unless you have personally arranged something with Red Cloud Studio.

When will my order ship?

If we haven't personally discussed a ship out date, you can always check your online invoice for an estimated ship out date. Also, you can check the processing time in the item description for the item/s that you have purchased to get an idea of how long it will take. You can always email me if you are unsure :)

I received my order and it's damaged

I do not cover damages that occur during transit. I will however offer a discounted rate should you need or want to buy a replacement. For piece of mind, please consider purchasing insurance to prevent from enduring any financial loss. Extra insurance protection can be arranged at an extra cost only prior to purchase and not after. Please email me for rates. If damage is Red Cloud Studio's fault, picture or picutures must be provided of all damaged goods prior to any compensation or refunds. Merci :)

I left the wrong address on file during check out. Can I change it?

Please let me know as soon as possible to avoid any shipping issues. Otherwise, I will ship to the address left during purchase and or shown on invoice.

What method of shipment do you use?

Unless arranged prior to purchase, I typically use First Class Air for rubber stamps, and Priority Service on some occassions. For non rubber stamp items, type of service used depends on the weight and dimensions of the package. If you would like to upgrade to a specific service and or add insurance, you must email me prior to purchase. Insurance and upgrades will incur extra fees.

What are you production times for your custom items?

All production times are either listed in the item description or under the shipping tab. Occasionally, during the holidays season items may ship a couple of business days behind schedule. Please allow yourself some extra time during these periods prior to placing an order :) Also, please check my shop announcements on the main page of my shop to see current production times. Thank you :)

Can I return my customized item for a refund or return it for an exchange?

Any used or customized items may not be returned for a refund or exchange.

Legal imprint